The Pitfalls of Larger Web Design Agencies in Singapore

Our company engaged BigAgency to set up our website under PSG. I really salute and want to give applause to their HR, their capabilities of finding salesman who can easily trick you to fall into their traps.

Their salesman painted us with so many nice pictures on how capable they are creating the website, how professional they are and they can do everything that we want.

Once first payment has been made, the nightmare started, they are not contactable, high manpower turnover, we need to start everything again and again because of no proper handover when their staff resign, whatever their salesman promised it’s not fulfilled, long delayed and etc.

But, the story not ended, our truly nightmare finally came when the final payment has been made, their developer which don’t know from which country forever will not solve the issues, everyday we will have surprises from the website, and we are treated like guinea pigs to pay and test run for issues that keep occurring. We need to keep paying in order to solve their unforeseen issues which not covered under PSG. And the issues still ongoing and we have no ideas when the end will come.

They requested to pay the full sum for the project of web development and social marketing, but they can't finish and drag the project for almost 2 years. When someone is finally handling my case to focus on the project, he quit the company. Within the span of almost 1.5 years, they already changed 4 project manager. I am really sick n tired of them. Just money spent and lesson well learnt. Give your money to someone else. Last but not least,their telemarketer will keep calling you to promote new courses even when I told them to stop calling.

My experience with BigAgency has been nothing short of a nightmare. I highly advise anyone considering their services to proceed with extreme caution, as their incompetence and lack of responsibility have caused me immense frustration and disappointment.

First and foremost, the staff at BigAgency are incredibly irresponsible. They keep changing personnel, forcing me to repeatedly explain the content and requirements of my project. This constant turnover resulted in a tremendous waste of time and effort, as it seemed like nobody at the company had a clear understanding of what was needed.

The final outcome of my project, a website, was an absolute disaster. The quality of work was incredibly poor, with numerous bugs and glitches throughout. The website was painfully slow, making it nearly impossible for visitors to navigate and access the content efficiently. It was evident that the development team lacked the necessary expertise and attention to detail required for a successful project.

Moreover, the project was significantly delayed. Despite providing clear deadlines and expectations, BigAgency failed to deliver on time. The delays caused significant inconvenience, and it became evident that their project management skills were severely lacking. It felt as if my project was not a priority for them, leading to constant frustration and disappointment.

The aftersales service was equally unsatisfactory. When I reported the issues with the website, their response was lackluster, and the resolution process was agonizingly slow. They showed a complete lack of accountability for the subpar work they had delivered. Even worse, despite my repeated attempts to have the issues resolved, the problems persist to this day. It's truly disheartening that even after paying them, they have not been able to fix the problems they created.

To add insult to injury, the money I paid for their services has gone to waste. The grant deadline for my project has long passed, and I am left with a poorly executed website that is unfit for purpose. It is evident that BigAgency has no regard for their clients' time, money, or satisfaction.

In conclusion, my experience with BigAgency has been a complete disaster. Their irresponsible staff, constant turnover, poor project execution, sluggish website, significant delays, and lackluster aftersales support have made this engagement a truly regrettable one. I strongly advise against entrusting them with your projects, as they have proven themselves to be unreliable, unprofessional, and incapable of delivering a satisfactory outcome.

Ceased maintenance package without giving advance notice and need to look outside, to maintain OpenCart website which there are not many people using. Mostly wordpress.

Terrible team, changed person in charged multiple times and we had to communicate the same thing many times, project dragged on for months and months, till now still not done. Only use them if you are prepared to wait forever.

It seems as though we were working with 3 different companies instead of 3 departments under the same company. We have to keep repeating the same thing over and over again which clearly means sales team did not pass the message down or do a proper handover on whatever that was discussed.

First we have our company website revamped with them under the government scheme. We had high expectation as the sales team showed us a few of the websites that they worked on and we were impressed with the designs. However, when it was our turn, the disappointment is real. The design proposals were far from the examples that were shown to us and to describe simply, it was like a default template from blogspot/wordpress.

I totally agree with all the bad reviews written as it is exactly what our company have been through.

I am still facing issues 2 years down the road. Spam emails everyday and glitches. Very sorry that I chose BigAgency. We had the worst experience with BigAgency. Despite the grants - Please do yourself a favour - DO NOT engage them for website development works. Substandard work and unprofessional IT team - it was a nightmare and still is an ongoing nightmare with so many unresolved problems. Unarguably the worst mistake of my life. They outsourced their work to India and Philippines. You are better off engaging someone on Fiverr. We had to babysit the team and provide very tedious instructions for simple website design logic and user experience.

Very poor service. they don't pickup any calls, and their account managers dont respond to call or text. They will hang up on you.

They will ask you take the grant, and once the money is given to them they will not respond to your calls or text.

They will mention that they have 3 channels to reach out to them but none of them respond.

If you work with them, you will suffer in pain.

My sincere advice for everyone, please DO NOT engage them to do your website, or else you will need to go through all the same nightmare as I did.

Initially during the first few meet up with their sales guy, the guy gave a lot of promises, like how the website can be nicely done, and how they can fulfill all my expectations and needs. I used to feel confident to work with them.

BUT

Things changed once payment was made.

They failed to design the website according to what they promised earlier. After multiple weeks of meeting, they keep delaying telling me that IT'S IMPOSSIBLE to do it on the website, and I need to give up. I insisted that I want to include that feature in the website, and the whole team ended up spending more than 9 months to complete my website using a template I saw from somewhere else. Genius, I should just pay like USD 0.99 to purchase a template instead.

Alot dramas also happened in between. Some staff left, no handover, I have to keep chasing them, one simple text took them 1-3 days to reply, to the extend that I told them I'm going for CASE if they don't take necessary actions to my enquiries.

Once the website is "done" (which in fact many things are still not in order but I'm so fed up with them), they will just MIA. Very hard to contact them, no WhatsApp, very poor after sales support. You will need to send them email for any enquiries and yes, another few working days for them to reply.

And you know what? They took 9 months to complete my website. And few months later, one of their staff text me asking me to pay a total of another $1k++ money for website maintenance, hosting and etc. If I would like to get 90% discount, I need to take their "course".

My website was just launched, and you're asking me to pay renewal fees despite a delay of 9 months from your side? Also the guy insisted that I need to "pay the renewal fees". Confused and feel like being scammed by them, I screenshot from my contract earlier that renewal fees(and some other miscellaneous fees like hosting fees etc) for the first 2 years will be waived. He then shut up.

I guess they somehow use gimmicks to get 5 star reviews. Just save your troubles guys DO NOT engage them.